Terms and Conditions
Man with Van Hayes Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Hayes provides removal, transport and related services. By booking a service, you confirm that you have read, understood and agree to be bound by these Terms and Conditions. If you do not agree, you must not proceed with your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company who requests and purchases services from Man with Van Hayes.
Services means any removal, transport, delivery, loading, unloading, packing, or related services provided by Man with Van Hayes.
Vehicle means any van or other vehicle used by Man with Van Hayes to provide the services.
Goods means the items, property, furniture, equipment or materials that are handled, transported or stored as part of the services.
Waste means any items to be disposed of, including household waste, unwanted furniture, appliances and other materials that fall under waste and recycling regulations.
2. Scope of Services
Man with Van Hayes provides man and van services, including domestic and commercial removals, small house moves, flat moves, office moves, furniture collection and delivery, and related transport within its general service area. Exact services and locations may vary and are subject to availability and agreement at the time of booking.
The services provided are limited to those expressly agreed in the booking confirmation. Any additional work requested on the day of the move will be subject to availability and may incur extra charges.
3. Booking Process
All bookings must be made in advance. You may request a quote by providing accurate information about the collection and delivery addresses, the nature and quantity of goods, access details such as floor level and parking, and any special requirements.
Quotes are based on the information you provide. If that information is incomplete or inaccurate, Man with Van Hayes reserves the right to amend the quote and adjust the price on the day of service or as soon as the discrepancy becomes known.
Your booking is only confirmed when Man with Van Hayes has explicitly accepted it, which may include issuing a written confirmation or reference. Provisional quotes or availability checks do not constitute a confirmed booking.
Man with Van Hayes reserves the right to refuse or cancel any booking at its discretion, including where the goods are unsafe to transport, where safe access is not available, or where legal or regulatory obligations cannot be met.
4. Customer Responsibilities
You are responsible for ensuring that:
The information you provide about the job, including addresses, access, parking and the nature of the goods, is complete and accurate.
All goods are prepared and packed in a manner that is safe and suitable for transport, unless packing services have been expressly agreed as part of the booking.
Fragile, delicate or high value items are clearly identified and appropriately protected.
All items to be moved are ready at the agreed collection time and that there is clear access to the property, including lifts and stairways as applicable.
Parking arrangements are in place for the vehicle at both collection and delivery addresses and that any necessary permits or permissions have been obtained in advance.
You or an authorised representative are present during loading and unloading to direct the placement of items and to check that all goods are collected and delivered as required.
5. Payments and Charges
The charges for the services will be as communicated in the quote and or booking confirmation, subject to these Terms and Conditions. Prices may be based on hourly rates, fixed fees, distance, volume, or a combination of these.
Unless otherwise agreed, payment is due on completion of the service on the same day. Man with Van Hayes may require a deposit or full advance payment to secure your booking, especially for larger or longer jobs.
Accepted payment methods will be communicated at the time of booking. You are responsible for ensuring that payment is made in full and on time. Failure to pay may result in additional charges, interest and or suspension of further services.
If the job takes longer than the time estimated due to reasons beyond the control of Man with Van Hayes, such as delays caused by you, third parties, traffic or access issues, you may be charged for the additional time at the applicable hourly rate or part thereof.
Additional charges may apply for:
Waiting time caused by delays in gaining access to the property or waiting for keys.
Extra labour required for heavy, awkward or difficult items.
Additional journeys or changes to the agreed route.
Parking fees, fines or congestion charges incurred while performing the services where these arise due to a lack of suitable arrangements or information.
6. Cancellations and Changes
You may cancel or amend your booking, subject to any applicable cancellation or amendment fees. All requests to cancel or change a booking should be communicated as early as possible.
Man with Van Hayes may apply the following cancellation terms, unless otherwise agreed.
Where cancellation is made well in advance of the scheduled date, any deposit may be refundable in whole or in part, depending on the notice period.
Where cancellation is made at short notice, particularly within a period close to the scheduled start time, Man with Van Hayes may retain all or part of the agreed charges or deposit to cover lost time and costs.
If you need to change the date, time, addresses, or the scope of the services, Man with Van Hayes will try to accommodate the change, but this cannot be guaranteed and may result in revised pricing.
Man with Van Hayes reserves the right to cancel a booking due to circumstances beyond its control, including but not limited to severe weather, vehicle breakdown, illness, safety concerns, or legal restrictions. In such cases, liability will be limited to a refund of any amounts paid for the cancelled service, and no further compensation will be payable.
7. Access, Parking and Restrictions
You are responsible for ensuring that suitable access and parking are available for the vehicle at both collection and delivery points. This includes arranging any necessary permits, authorisations or visitor parking rights as required.
If parking is not available, unsafe or restricted in a way that prevents safe loading or unloading, Man with Van Hayes may refuse to proceed or may agree to continue at its discretion, and any resulting fines, penalties or extra time charges may be passed on to you.
Where access involves staircases, lifts, narrow corridors, low ceilings, or other restrictions, you must inform Man with Van Hayes at the time of booking so that appropriate planning and staffing can be arranged.
8. Goods Not Accepted for Transport
Man with Van Hayes does not accept responsibility for transporting certain items, including, but not limited to:
Illegal items, stolen goods or items obtained unlawfully.
Explosives, flammable materials, hazardous substances, chemicals or toxic waste.
Cash, jewellery, watches, precious metals, stones, important documents, deeds, bonds or high-value collectibles, unless expressly agreed in writing.
Livestock, pets, perishable goods or plants that may deteriorate during transport.
If such items are transported without prior written agreement, this is at your sole risk and Man with Van Hayes accepts no liability for loss, damage or consequences.
9. Liability and Limitations
Man with Van Hayes will exercise reasonable care and skill in providing the services. However, liability for loss or damage is subject to the limitations set out in this clause.
Man with Van Hayes will not be liable for:
Loss or damage arising from your failure to adequately pack and protect goods, unless packing services have been provided by Man with Van Hayes.
Loss or damage to items of a fragile nature such as glass, mirrors, artworks, electronics, or antiques, unless they have been properly protected and a specific agreement has been made.
Normal wear and tear, minor scuffs or scratches that may occur in the course of careful handling.
Damage caused by inherent defects or pre-existing damage in the goods.
Losses that are indirect, consequential or purely financial, such as loss of profits, loss of opportunity, or loss of business.
Any loss or damage arising from circumstances beyond reasonable control, such as acts of nature, extreme weather, road closures, accidents not caused by negligence, or actions of third parties.
Man with Van Hayes liability for any proven loss of or damage to goods, where it is found to be at fault, will be limited to a reasonable sum proportionate to the cost of repair or replacement, taking into account age, condition, and market value, and subject to any applicable caps discussed at the time of booking.
You must inspect the goods at delivery and notify any visible loss or damage as soon as reasonably possible. Any claims must be submitted within a reasonable period after completion of the service, together with supporting evidence.
10. Customer Indemnity
You agree to indemnify and hold Man with Van Hayes harmless from any claims, costs, damages, fines, penalties or expenses incurred as a result of:
Your breach of these Terms and Conditions.
Your failure to obtain necessary permissions or permits for parking or access.
The transport of prohibited or illegal items.
Misrepresentation of the nature, value or condition of the goods.
11. Waste, Disposal and Recycling
Where the services include removal of waste, unwanted items, or materials for disposal, Man with Van Hayes will comply with applicable waste management and environmental regulations.
Only waste that can be legally carried and disposed of through authorised facilities will be accepted. Hazardous waste, certain electrical items and restricted materials may require specialist handling and may not be accepted as part of standard services.
You are responsible for accurately describing any items for disposal and confirming whether they include electrical goods, appliances, or potentially hazardous components. Additional charges may apply for certain items such as mattresses, fridges, freezers, and bulky furniture due to disposal costs.
Man with Van Hayes will not be responsible for any penalties or legal issues arising from your misrepresentation of waste materials or from your request to dispose of items in a way that is not compliant with local regulations.
12. Time Estimates and Delays
Any times given for arrival, completion or duration of the job are estimates only and are not guaranteed. While Man with Van Hayes will make reasonable efforts to meet agreed times, delays may occur due to traffic, weather, access problems, or earlier jobs overrunning.
Man with Van Hayes will not be liable for any loss or inconvenience you may suffer as a result of delays that are outside its reasonable control. You should allow sufficient flexibility in your schedule to account for such uncertainties.
13. Complaints
If you are dissatisfied with any aspect of the services, you should raise the issue with the driver or representative as soon as possible on the day so that an attempt can be made to resolve it promptly.
If the matter is not resolved at the time, you may submit a written complaint within a reasonable period after the service. You should provide full details of the job, the nature of the complaint, and any supporting evidence. Man with Van Hayes will review the complaint and aim to respond within a reasonable time.
14. Data Protection and Privacy
Man with Van Hayes will collect and use your personal information only for the purposes of managing bookings, delivering services, taking payment, handling queries and complying with legal obligations.
Your details will be handled in accordance with applicable data protection laws. Information will not be sold to third parties. However, it may be shared with trusted partners or subcontractors where necessary to provide the services you have requested.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
You and Man with Van Hayes agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or connected with these Terms and Conditions or the services provided.
16. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
No waiver by Man with Van Hayes of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
These Terms and Conditions constitute the entire agreement between you and Man with Van Hayes regarding the services, and supersede any prior discussions, arrangements or understandings, whether written or oral, relating to the same subject matter.
Man with Van Hayes reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
